Refund policy

Merchandise
Merchandise returns must be initiated within 30 days of order delivery. All merchandise returns should be sent to Heather's Heroes at 1014 E Draper Pkwy, Draper, UT, 84020. Except in cases of manufacturing defect, merchandise must be in re-sellable condition in order to receive a refund. Customer pays for shipping to return items. Refunds will not be issued until merchandise is received and passes a quality inspection. 

Personalized Merchandise
Cannot be returned or refunded. All sales are final.

Education/Workshops/Shadow Programs
All payments are NON Refundable. They are transferable to another workshop or shadow program. Please contact us for availability.

Subscription Memberships
Certain of the Company’s products and services are offered on an ongoing basis with a recurring subscription. The Company’s subscription payment processor is PayPal, Inc. To cancel your subscription, you will need to go through PayPal. For instructions on how to cancel your subscription through PayPal, click here.

Your subscription rate is guaranteed for as long as you remain subscribed without cancelling. PayPal will notify you if there is a problem processing your payment before attempting a second time. After a second failed attempt, your account is at risk of cancellation. It is your responsibility to keep your payment details up to date to prevent unwanted cancellation of your subscriptions. By cancelling, you forfeit any discounted rate you were grandfathered into. A cancelled subscription can not be reactivated. If you wish to re-subscribe you may do so from the sales page at the current subscription rate.

You can cancel your subscription at any time, but subscription payments are not refundable. To prevent future payments from being processed, you will need to cancel your subscription through PayPal before your next payment is due. As long as you cancel before your next scheduled payment, you will no longer be billed for future payments. Cancelling your subscription stops future payments and revokes your access to all membership content, including live calls, replays, member resources, and social media group access limited to paying members. For instructions on how to cancel your subscription through PayPal, click here. Please note that unsubscribing from membership emails (updates, call reminders, replay notices) is not the same as cancelling your subscription payment.